Return Policies

At Movement, we stand behind the quality of our products. If something isn’t right with your order, we’re here to help.

Returns

You may request a return within 30 days of delivery.

To be considered for a return, products must:

  • Be unused and unopened
  • Remain in original packaging
  • Be returned with order confirmation or proof of purchase
  • Return requests must be submitted before sending any item back.

📩 Contact us at: contact@primeelixir.com

Items returned without prior approval will not be processed.

Order Issues & Damages

Please review your order upon arrival.

If your package arrives damaged, defective, or incorrect, notify us as soon as possible so we can review the issue and offer a suitable solution.

Items Not Eligible for Return

  • Due to the nature of our products, we cannot accept returns for:
  • Opened or used consumable products
  • Wellness or personal care items once unsealed
  • Custom or made-to-order items
  • Clearance or promotional items
  • Gift cards

If you’re unsure whether your item qualifies, contact us before submitting a request.

Exchanges

We do not process direct exchanges.

If you wish to receive a different item, please complete a return (if eligible) and place a new order separately.

EU Customers – Right of Withdrawal

Customers within the European Union may cancel or return an order within 14 days of delivery, in accordance with EU consumer protection laws.

Returned items must be unused, unopened, and in original packaging, with proof of purchase included.

Refunds

Once your return is received and inspected, you will be notified of the outcome.

Approved refunds are issued to the original payment method. Processing typically takes up to 10 business days, though your bank or card provider may require additional time.

If you have not received your refund after 15 business days, please contact us at contact@primeelixir.com
.

Contact

For any questions regarding returns or refunds:
📧 contact@movement.store